What working here looks like
We are a small South African team with a practical focus. The work is steady, people-centred and often time sensitive, especially when a non-profit needs support before a board meeting, donor deadline or staff handover. Our people handle real requests from organisations in Cape Town, Johannesburg, Durban, Pretoria and Bloemfontein, so clear thinking and calm communication matter.
Because many clients work across towns and provinces, we value people who can explain things plainly and keep records tidy. Some days are about setup and migration, other days are about training a new administrator or helping a team recover access after a staff change. It is honest work and it makes a difference.
Roles we hire for
We grow carefully and hire for roles that help non-profits stay organised and supported. Depending on our needs, we may look for people in client care, technical support, migration, training and operations. We also welcome applicants who can help with administration, onboarding and service coordination.
- Support staff who can troubleshoot common message and login issues
- Migration specialists who can move mailboxes and contacts with care
- Training staff who can guide users through calendars and document sharing
- Client success people who keep projects on track and clients informed
- Operations support for internal processes, handovers and scheduling
The kind of person who fits our team
We look for people who are dependable, patient and comfortable working with non-technical users. A good fit is someone who can explain a step clearly, notice small mistakes before they grow and keep a level head when a mailbox or calendar is not behaving as expected. In South African conditions, that also means being practical about load-shedding, patchy connectivity and the need to plan ahead.
No one arrives knowing every part of the job. What matters is that you are willing to learn, can work with care, and understand that many non-profit organisations run on limited budgets and tight schedules.
How our team supports non-profits
Our services include Domain Linking, Mailbox Setup, Calendar Setup, Document Space Setup, Mail Migration, Contact Imports, Mobile Device Setup, Admin Handover, Security Review, Team Training, Go Live Support and Ongoing Admin Help. That means our team is often involved from the first setup through to day-to-day support after launch.
- Observatory Support for our Cape Town base and nearby clients
- Johannesburg Support for Gauteng-based organisations
- Durban Support for coastal teams dealing with humidity and device wear
- Pretoria Support for government-facing and administrative teams
- Bloemfontein Support for central South African organisations
What to expect from a day on the job
No two days are exactly the same. One morning may involve helping a client set up shared calendars for a programme team, and the next may be about checking permissions on shared document spaces or helping with a mobile phone setup before a field visit. The work is often detail-heavy, so accuracy matters more than speed alone.
We also work in a way that suits South African realities. That means keeping notes clear, planning around municipal service interruptions where needed, and making sure clients know what to expect if a task needs a little more time. Good service here is not about noise, it is about follow-through.
How to apply
To apply, send your CV through the contact form on our contact page. Please include a short note about the kind of role you are interested in, the town or city you are based in, and any experience you have with support, training, administration or message systems.
If your background is in non-profit work, client support or practical tech help, mention that too. We keep applications under review and will get in touch through the details you provide if there is a suitable fit.