Support that fits busy non-profit teams
Inbox NPO Mail gives South African non-profits direct support from a team that understands small budgets, volunteer turnover and the pressure of keeping communication moving. Whether your office is in Observatory, Johannesburg, Durban, Pretoria or Bloemfontein, we help you keep message accounts, shared calendars and document spaces in order without adding extra admin to your day.
We work with organisations that need clear setup, email support and a steady hand during change. That includes groups with a single office, outreach teams on the road, and staff who work partly from home. When load-shedding interrupts routines or a device is replaced at short notice, we help keep access in place and records safe.
What our support team can handle
Our support covers the full setup and the practical follow-through. We can link your domain, create mailboxes, set up shared calendars, move mail from an old provider and prepare document spaces for staff use. If you are bringing on new team members or moving to a cleaner structure, we also handle contact imports and mobile device setup.
- Domain linking and mailbox setup
- Calendar setup and document space setup
- Mail migration and contact imports
- Mobile device setup and admin handover
- Security review and team training
If your team needs a smooth go live, we stay available during the changeover and on the first few days after. That extra support helps avoid lost messages, duplicate calendars and messy file permissions.
Support for branches and remote offices
Many non-profits work across more than one town, and support needs to be consistent from branch to branch. We help teams in Cape Town, Johannesburg, Durban, Pretoria and Bloemfontein as well as Bellville and Stellenbosch. If your office has people in the field, we can make sure they have the right access on phone or laptop, even when they are away from head office.
For coastal offices, we also keep an eye on common issues linked to humidity and older hardware. In inland offices, the focus may be on device setup, shared calendars and clean admin handover so staff can work from where they are needed. Small things matter, and a missing permission can slow down a whole team.
Security, handover and practical admin help
Non-profits often rely on a small number of people to manage many moving parts. If a staff member leaves, changes role or goes on leave, we help with admin handover so your records do not get stuck. We can review account security, check who has access to what, and make sure the right people can manage mail, calendars and document folders.
- Access checks for shared accounts
- Security review for active users and admins
- Handover support when roles change
- Ongoing admin help for day to day issues
This is useful for organisations that need proper controls for trustees, programme leads or finance staff. It also helps when municipal reporting, donor deadlines or board meetings cannot wait for a missing password or a locked account.
Training for staff, volunteers and new starters
We do not assume everyone on your team uses the same tools in the same way. Some staff are confident with shared files and calendars, while others need a plain explanation and a bit of patience. Our training is practical, with enough detail for real use and not just a quick overview.
We can train your team on how to use shared calendars, manage mailboxes, save documents in the right place and keep their mobile devices in sync. Onalenna Ramaboa leads training support, and we keep the sessions focused on the actual tasks your team does each week. That saves time later, because fewer people need repeat help on simple things.
How to ask for help
If you need support, the easiest way is to use the enquiry form on our contact page. Tell us what you need help with, where your team is based and whether the issue is urgent. If you are moving from another provider, include the number of mailboxes, calendars and contacts that need to be handled so we can plan the work properly.
Thandeka Maseko leads the business, with Willem van Rensburg on operations, Mpolokeng Tau on client success, Amogelang Mkhwanazi on technical support, Muneeb Jacobs on migration work and Onalenna on training. That gives you one team with clear roles, not a jumble of responses from different people. We keep the process straightforward, and we aim to get things sorted without dragging it out.