Choose a plan that matches your team size
Inbox NPO Mail offers hosted mail plans for small offices, busy project teams and organisations that need a bit more control over day to day admin. If your team is based in Cape Town, Johannesburg, Durban, Pretoria or Bloemfontein, the right plan usually comes down to mailbox count, storage needs and how much shared working you want across the team.
Start with the number of people who need their own mailbox, then look at shared calendars, document space and mobile setup. If your staff work from different sites, or split time between office and field work, a plan with collaboration tools will usually save time from the first week.
What is included in the hosted mail plans
Each plan is built around practical features that non-profit organisations use every day. That includes custom email addresses, calendar sharing and document collaboration tools, with setup help where needed. The focus is on keeping communication organised, even when staff are travelling, working load-shedding hours, or handling urgent donor and project admin.
- Custom email addresses linked to your domain
- Shared calendars for meetings, leave and events
- Document space for team files and working documents
- Mailbox setup and mobile device setup
- Mail migration, contact imports and admin handover
How to compare plans before you decide
If you are comparing options for a non-profit, the cheapest plan is not always the best fit. A smaller team may only need a few mailboxes and basic sharing, while a larger office might need more storage, better admin control and training for staff who are new to collaborative mail. It is worth checking how the plan handles shared access, file permissions and backup routines.
Think about your busiest months too. Campaigns, fundraising drives and reporting periods often mean more messages and more documents moving around at once. The right plan should keep working without adding extra admin for your team.
- Number of users and mailboxes needed
- Storage for mail and document files
- Need for shared calendars and team visibility
- Migration from an existing mail setup
- Level of admin support after go live
Add-ons that help with a smoother start
Most organisations need a little more than the basic mailbox setup, especially when moving staff onto a new system. Inbox NPO Mail provides useful add-ons such as mail migration, contact imports, security review and team training. These services help reduce disruption and make sure staff know how to use the system properly from day one.
If your team uses phones and tablets, mobile device setup is often worth including. It helps staff stay connected while travelling between offices, community sites and meetings across town, without creating confusion about folders or shared access.
Support for offices across South Africa
Our service is used by non-profit organisations in Cape Town, Johannesburg, Durban, Pretoria and Bloemfontein, with support that also reaches Bellville and Stellenbosch. Based in Observatory, Cape Town, the team works with organisations that need clear communication across different branches and working styles. Some clients want hands-on setup, others just need reliable ongoing admin help when something changes.
For offices near the coast, humidity and device wear can make regular admin a bit more important, while inland teams often need practical help during power interruptions and network changes. The aim is to keep your mail and collaboration tools available and simple to manage.
Who manages your account
Inbox NPO Mail is led by Thandeka Maseko, with support from Willem van Rensburg, Mpolokeng Tau, Amogelang Mkhwanazi, Muneeb Jacobs and Onalenna Ramaboa. That means your account is handled by people who can assist with setup, training, support and handover, instead of sending you from one place to another.
Whether you need a full migration or just help with a new mailbox structure, the team can guide your organisation through the steps and keep the admin practical. The service is designed to suit non-profit budgets without making the system harder to run.