Send an enquiry
Questions about mailboxes, shared calendars or moving your domain email can be sent with the form below. It gives our team the details we need to answer properly, without back and forth and no need to phone around. Please include your organisation name, your town or city, how many mailboxes or users you need, and what kind of help you want with message, calendars or document sharing.
If you are moving from another service, tell us what is already in place and whether you need a full migration or only a few accounts set up. If you are running a small office with limited connectivity or load shedding concerns, mention that too so we can plan the handover properly.
What to include in the form
Practical detail about your setup lets us come back with the right next step. A short note is fine, but these points help a lot:
- Your non-profit name and the main contact person
- Your location, for example Cape Town, Johannesburg, Durban, Pretoria or Bloemfontein
- How many users need access
- Whether you need Domain Linking, Mailbox Setup or Calendar Setup
- If you need Document Space Setup, Contact Imports or Mobile Device Setup
- Any deadlines, training needs, or migration dates
Where we work
We support non-profit organisations across South Africa from our Observatory, Cape Town base. That includes clients in Cape Town, Johannesburg, Durban, Pretoria and Bloemfontein, as well as nearby areas like Bellville and Stellenbosch. Whether your team is in one office or spread across provinces, we can help set up practical shared access for everyday work.
Our service is built for organisations that need reliable tools without high monthly costs. For groups with staff working from home, field offices or community sites, we make it easier to keep the same inboxes, calendars and documents in one place.
Contact and enquiries
Please send your enquiry with a brief note about your organisation and what you need help with. If your message comes in during a busy period, or just before a public holiday, it may take a little longer. For time-sensitive requests such as a go live date, an account transfer, or a security review, please mention the deadline clearly in the form so we can prioritise it.
Once we have your details, we can advise on the next steps, expected timelines and what information we need from your side. If the project includes admin handover or team training, we will also plan the session dates around your staff availability.
Support after setup
Many non-profits need help after the first setup, especially when new staff join or access rules change. We assist with ongoing admin help, mobile setup, contact imports and document access questions, so your team is not left guessing. If you need a second look at permissions or shared folders, send the details through the same form and we will take it from there.
- Security Review for safer access
- Team Training for new users
- Go Live Support for migrations
- Ongoing Admin Help for everyday changes
A straightforward way to start
Inbox NPO Mail is led by Thandeka Maseko and supported by a small local team focused on practical help for non-profits. We work with non-profits that need clear answers, fair pricing and a setup that fits the way a real office runs, especially when budgets are tight and time is short.
Send your details through the enquiry form and we will recommend the best option for your organisation. If you are ready to begin, send through your details and we will help you move forward one step at a time.