1. Acceptance of these website terms
Inbox NPO Mail is operated by Astros Marketing (Pty) Ltd from Observatory, Cape Town. These terms apply when you visit the site, submit an enquiry through our contact page, or use any information about our message, calendar, document collaboration and migration services. If you do not agree with these terms, please stop using the site.
We may update these terms from time to time to reflect changes in our services, legal requirements, or operational needs. Any revised version will apply from the date it is published on the site unless stated otherwise.
2. Using our website and enquiry form responsibly
You may use the site for lawful, proper purposes only. You must not use it in a way that interferes with the site, places strain on our systems, or creates a security risk for us or other users. This includes attempts to access restricted areas, send malicious code, or use automated tools that disrupt normal use.
- Submit accurate and current information when you make an enquiry.
- Use the enquiry form only for legitimate support or service requests.
- Do not misrepresent your organisation, authority, or contact details.
- Do not copy, scrape, or reuse site content without permission.
We may decline to respond where an enquiry is incomplete, misleading, or clearly outside the scope of our services for non-profit organisations.
3. Service information, pricing and support scope
The site describes services such as domain linking, mailbox setup, calendar setup, document space setup, mail migration, contact imports, mobile device setup, admin handover, security review, team training, go live support, and ongoing admin help. Service descriptions are provided for general information and may change as our support process develops.
Any pricing, turnaround times, service limits or onboarding steps shared on the site or during an enquiry are indicative only unless confirmed in writing. Final service scope is determined by the needs of your organisation, your existing mail environment, and the technical conditions of your domain and devices. Some migrations may require coordination after hours to reduce disruption during office use or load-shedding periods.
4. Intellectual property and permitted use
All content on this site, including wording, layout, page structure, logos, graphics and process descriptions, belongs to Astros Marketing (Pty) Ltd or is used with permission. You may view and print reasonable portions for internal reference by your organisation, but you may not reproduce, adapt, publish, distribute or commercially exploit the content without written consent.
Where we allow you to use our materials for internal rollout, training or staff communication, you remain responsible for ensuring the use is accurate and appropriate for your team. If you need to reuse content for board papers, policy packs or donor communications, please ask for permission first.
5. Liability limits and service availability
We take care to keep the site available and the information accurate, but we do not guarantee uninterrupted access or error-free content. Internet connectivity, hosting systems, third-party mail services, device settings and municipal power interruptions can affect service delivery, especially when teams are working across Cape Town, Johannesburg, Durban, Pretoria, Bloemfontein and other areas.
- We are not liable for losses caused by circumstances outside our reasonable control.
- We do not accept responsibility for decisions made solely on the basis of website content.
- We are not liable for indirect or consequential loss to the fullest extent allowed by South African law.
- Nothing in these terms limits liability where the law does not allow it.
Our support is intended to assist non-profit organisations with practical message administration, however each organisation remains responsible for its own records, user access, and internal approvals.
6. Governing law, privacy and contact route
These terms are governed by the laws of the Republic of South Africa. Any dispute arising from your use of the site or our services will be handled under South African law and through the appropriate local forum. If any part of these terms is found to be invalid or unenforceable, the remainder will still apply.
We handle personal information in line with applicable South African privacy law and use contact details only for responding to enquiries, service administration and related support. For questions about these terms, the site, or a service request, please use the enquiry form on our contact page. That is the correct route for clients and prospective clients alike.