What admin support covers for your team
Admin support is for the person who keeps the system running behind the scenes. That may be a branch coordinator in Cape Town, an operations lead in Johannesburg, or a volunteer admin in Bloemfontein who has to add users, fix access and keep shared spaces tidy. We step in with practical help that fits the way non-profits actually work.
This is not a one-size-fits-all service. Some clients need a quick reset after staff changes, others need help after a migration, and some just want a steady hand for monthly admin tasks. We work through the setup with you so your team can carry on using mail, calendars and document spaces with less disruption.
- Add or remove users
- Change roles and access rights
- Set up shared mailboxes and calendars
- Check security settings and recovery options
- Help with account handover when staff change
How we set up users, roles and access
Good admin work starts with clear structure. We help you decide who should have full access, who only needs standard access, and which shared resources should be open to a team or kept within a small group. This matters when a non-profit has office staff, field teams and board members all using the same system.
We can also align access with your internal rules. For example, a finance user may need document access but not mailbox control, while a project manager may need calendar editing for several teams. We keep the setup simple enough for daily use, but controlled enough to avoid mix-ups.
- User creation and removal
- Role assignment for administrators and staff
- Shared mailbox permissions
- Calendar access by team or branch
- Document folder permissions for sensitive files
Step by step help with a clean handover
If a previous administrator has left or your setup has become hard to manage, we help with the handover. First we review what is active, what is duplicated, and what should be kept. Then we document the current structure so the next person is not left guessing. This is especially useful for organisations with staff in different towns and limited IT support on site.
We then work through the basics with you in a practical order. That usually includes checking the main administrator account, confirming recovery details, confirming shared calendars, and making sure the right people can still get to the right documents. It saves time later and reduces errors when people are out of office or away on outreach work.
- Review current admin access
- Check recovery and backup contact details
- Confirm active users and groups
- Test key shared folders and calendars
- Record the setup for future reference
Security checks that make daily admin safer
Small gaps in admin settings can cause bigger problems later. Password sharing, old accounts and loose permissions all create avoidable risk, especially when people work remotely or use mobile devices on the move. We help you tighten the basics without making the system difficult to use.
For non-profits, security also has to be practical. If staff in Durban or Pretoria need to access their mail while travelling, the setup must still be manageable. We look at sign in settings, account recovery, and whether old user access needs to be closed off. That keeps the system tidy and makes support easier when something goes wrong during load shedding or network downtime.
Training for internal admins and support handover
Many organisations need more than setup. They need someone on the team to know what to do next month when a new volunteer starts or a project ends. Our training is short, direct and built around your actual admin tasks. We show you how to manage users, update permissions and keep shared spaces in order without having to call for help every time.
Training can be done for one person or a small group. We also help with notes for the office, so your team has a simple guide for routine changes. If your organisation has branches in Bellville, Stellenbosch or elsewhere, we can cover the setup in a way that works across sites.
- User management basics
- Changing access and permissions
- Shared calendar upkeep
- Document space housekeeping
- What to check before staff changes
Getting help from our support team
Clients reach us through the enquiry form on our contact page, and we use that to log the issue and match it to the right support person. Depending on the job, that may be Muneeb for migration follow-up, Mpolokeng for client coordination, or Amogelang for technical checks. Our base is in Observatory, Cape Town, and we support organisations in Cape Town, Johannesburg, Durban, Pretoria and Bloemfontein.
If you need admin help, tell us what you manage now, what changed, and what is causing the problem. That helps us sort the issue faster and avoid back and forth. Whether it is a missing user, a permissions problem or a shared calendar that is not behaving, we will work through it step by step so your team can keep working.
